Fiber SenSys is committed to providing the highest level of service to our customers. In addition to excellent phone and email support, we offer FSI technical support services to assist you in developing security projects/sites from design through ongoing maintenance. Whether you seek comprehensive security product training, certification or technical support, our team of experts is here to help you meet your business-specific security challenges in the shortest time possible.
We know that speed of installation and ongoing optimization is the key to realizing enhanced return-on-investment (ROI) as well as additional follow-up business from your customers. We'll match your security project needs with the right set of skills and tools to ensure the quickest time-to-value in the industry.
Please contact us via email at support@fibersensys.com or by calling our dedicated support number at 503-726-4455.
Returns Merchandise Assistance – Whether you have a product under warranty or need billable repairs on a out of warranty item, contact us for a Return Merchandise Authorization (RMA) number whenever you have a product return or repair need. Remember – products cannot be returned without authorization.
Exports - Items sold by Fiber SenSys are controlled for export either under the regulations of the U.S. Department of Commerce or Department of State. For international orders quoted delivery does not include the time required for export license approval, if needed. Please conact your Sales Representative for the required documentation needed to process your order.
Covert high-security intrusion detection requires and demands the best performance from a buried sensor. The Terrain Defender™ is the next generation buried line sensor providing one-meter target detection for the most demanding sites in the world.
Terrain Defender TD100 Brochure
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The EchoPoint EP9300™ Distributed Acoustic Sensors (DAS) utilize the latest technologies in fiber optic sensing and machine learning algorithms to provide the most advanced solution for applications requiring long-range, point locating intrusion detection sensors. These advancements make EchoPoint sensors a key part of the solution in large sites where precise intrusion location is needed.