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Support

Technical Support & Services

Fiber SenSys is committed to providing the highest level of service to our customers. In addition to excellent phone and email support, we offer FSI technical support services to assist you in developing security projects/sites from design through ongoing maintenance. Whether you seek comprehensive security product training, certification or technical support, our team of experts is here to help you meet your business-specific security challenges in the shortest time possible.

We know that speed of installation and ongoing optimization is the key to realizing enhanced return-on-investment (ROI) as well as additional follow-up business from your customers. We'll match your security project needs with the right set of skills and tools to ensure the quickest time-to-value in the industry. 

Please contact us via email at support@fibersensys.com or by calling our dedicated support number at 503-726-4455.

Returns Merchandise Assistance – Whether you have a product under warranty or need billable repairs on a out of warranty item, contact us for a Return Merchandise Authorization (RMA) number whenever you have a product return or repair need.  Remember – products cannot be returned without authorization.

Exports - Items sold by Fiber SenSys are controlled for export either under the regulations of the U.S. Department of Commerce or Department of State. For international orders quoted delivery does not include the time required for export license approval, if needed. Please conact your Sales Representative for the required documentation needed to process your order.

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Point Location Buried Sensor

Covert high-security intrusion detection requires and demands the best performance from a buried sensor. The Terrain Defender™ is the next generation buried line sensor providing one-meter target detection for the most demanding sites in the world.


Key Features:

  • Point location to one meter
  • Virtual zoning
  • Redundant enhanced bi-directional processing
  • Terrain-following volumetric covert detection field
  • Works in soil and other organic materials, under asphalt and in concrete.

EchoPoint EP9300™ Series

New Fiber SenSys Product!

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Point Locating Distributed Acoustic Sensors (DAS)

We provide two high performing, highly reliable long-range intrusion detection sensors.  The EchoPoint is an outstanding choice for large sites and are suitable for the following deployments:

  • Fence Mounted
  • Buried
  • Wall Top
  • Pipeline

Key Features:

  • Location accuracy of ±6m
  • Software zoning from 20m to 50km per zone
  • GIS integrations
  • Maximum fiber optic sensor length of up to 50km

The EchoPoint EP9300 Distributed Acoustic Sensors (DAS) utilize the latest technologies in fiber optic sensing and machine learning algorithms to provide the most advanced solution for applications requiring long-range, point locating intrusion detection sensors.  These advancements make EchoPoint sensors a key part of the solution in large sites where precise intrusion location is needed.

Fiber SenSys News Center

Fiber SenSys Inc. appoints a new Regional Sales Managers in Northeast and Southeast territory.

Fiber SenSys Inc. appoints a new Regional Sales Managers in Northeast and Southeast territory.

Press Releases / FSI News 04 March 2022
(Hillsboro, Oregon – USA) March 1st, 2022 Fiber SenSys, Inc. has announced a new addition to their sales team. Mr. Scott Hall is enthused to join an award-winning team focused on selling and supporting Fiber SenSys’ technology and products across the United States and Canada. Mr. Hall joins the company from Senstar, Inc., where he was the Regional Sales Manager for nine years. Scott brings his expert-level experience in sales management in the perimeter intrusion detection industry to Fiber SenSys to develop and grow the Northeast market. “I have proven track record of meeting quota as well as closing key…
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Next Generation Fiber-Optic Intrusion Detection for Fences: Fiber Defender® FD7104™

28 January 2021
HILLSBORO, OR – Fiber SenSys, Inc. (FSI) recently announced the release of the Fiber Defender® FD7104™, a smarter high-performance sensor that is easier and quicker to install. With FSI’s 30…

Fiber SenSys, Inc. moves into new world headquarters

11 June 2020
HILLSBORO, OR, June 1, 2020 -- Fiber SenSys, Inc. (FSI), the leading manufacturer of physical security in the data and perimeter marketplace, is pleased to announce they have moved into…

COVID-19 Update - March 27, 2020

27 March 2020
Fiber SenSys, Inc. headquarters remain fully operational and able to receive and ship orders. Our supply lines remain intact and functional. We continue to support our projects and customers globally.…

Fiber SenSys, Inc. moves into new world headquarters

18 March 2020
HILLSBORO, OR, June 1, 2020 -- Fiber SenSys, Inc. (FSI), the leading manufacturer of physical security in the data and perimeter marketplace, is pleased to announce they have moved into…