Technical Support & Training Services

Fiber SenSys is committed to providing the highest level of service to our customers. In addition to excellent phone and email support, we offer FSI technical support services to assist you in developing security projects/sites from design through ongoing maintenance. Whether you seek comprehensive security product training, certification or technical support, our team of experts is here to help you meet your business-specific security challenges in the shortest time possible.

We know that speed of installation and ongoing optimization is the key to realizing enhanced return-on-investment (ROI) as well as additional follow-up business from your customers. We'll match your security project needs with the right set of skills and tools to ensure the quickest time-to-value in the industry. 

Please contact us via email at or by calling our dedicated support number at 503-726-4455.

Training Schedule & Information

We have several Fiber Defender factory training classes scheduled for 2024. Submit your registrations now to get scheduled!

March 5th to 7th, 2024

June 4th to 6th, 2024

August 13th to 15th, 2024

November 5th to 7th, 2024

Classes can also be scheduled at a customer's request at the Fiber SenSys headquarters in Hillsboro, Oregon.

Fiber SenSys provides the following:

Andrew Cechmanek

Sales & Engineering Support Manager

Jerry Stelmack

Applications Engineer

Jordan Morris

Applications Engineer

Cody Krueger

Applications Engineer

Fiber SenSys Training & Certification

Fiber SenSys is pleased to provide a Remote Training Program (RTP) for students to participate in our certified training courses without traveling to Fiber SenSys training facilities.

Each training course consists of several lessons and laboratories that, when combined, will provide the student with the knowledge needed to successfully understand, install, and operate the product(s) covered.

Training is accomplished through webinars allowing real-time communications with an instructor.  The courses will focus on sensor deployments on chain link and welded-mesh fencing; special applications will not be covered without prior arrangements with Fiber SenSys.

To ensure proper installation, tuning, and calibration requirements for the FD322 low-cost solution, the FD322 Online Training Module facilitates certified installer status without the need to travel to the factory in Oregon.

The online testing module consists of six modules; each with a video and a short quiz. Upon successful completion of each module, you will be able to download and print your Certification Certificate.

Fiber SenSys offers Fiber Defender® product line training every other month at our headquarters in Hillsboro, Oregon. From the basics of fiber optics to complete system installation for our FD300 and FD500 Series Alarm Processing Units (APUs), this class provides certification credentials for system integrators.

In addition to our standard Fiber Defender Certification classroom course, FSI can tailor a class to your company's specific security needs at our location or yours.